Urgent Care Centre Report Priors Close
Patient feedback on accessing the urgent care centre was generally good, with suggestions for improvement, including outdated street signage still directing patients to the closed walk-in centre.
The walk-in waiting room and reception area were crowded during the visit. This setup was especially challenging for wheelchair users. In contrast, the waiting room for booked appointments was quieter, with shorter wait times.
Despite these issues, 100% of patients who saw a GP were satisfied with their care.
Patients reported that physically accessing the site was difficult. Some had been told that parking was free, and others struggled to walk from the paid car parks.
There were some accessibility issues identified including improvements needed to signage in the exterior and interior of the building and the need for improved communication with patients who do not speak English.
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Urgent Care Centre Report Priors Close
